Our response to COVID-19 Learn More

Frequently Asked Questions

Frequently Asked Questions2020-09-17T12:28:06-05:00

Frequently Asked Questions

I just need a break for a few days for caring for my loved one. Can you help?2018-09-07T13:20:44-05:00

Yes! We offer respite care for short-term residents. Every respite resident receives the same great 24-hour care and amenities that our long-term residents receive. Contact us today to learn more about how we can help.

What does Medicare pay for and what does Medicaid cover?2018-08-30T15:47:19-05:00

Answer: Medicare is federal health insurance for every American 65 years of age or older. It covers acute episodes, such as hospitalization and rehabilitation after leaving a hospital. Like all insurance policies, it does not cover all the expenditures. That’s why many will purchase supplemental or “Medigap” insurance to cover copayments and deductibles. In addition, this supplemental insurance can be used to pay for non-covered expenditures such as prescriptions. In general, Medicare does NOT pay for long-term care – either in nursing homes or in an assisted living community. For more information on Medicare, please visit the Medicare website at http://www.cms.hhs.gov/medicare. Additional information on Medicare and Medigap is also available from SHIIP. Medicaid is a state-managed healthcare and long-term care program for the financially needy. Typically, those with low income and very few assets are eligible for Medicaid. In most states, Medicaid will pay for nursing home care and some have the option of remaining in their homes and receiving in-home services. For more information, please visit the Medicaid website at http://www.cms.hhs.gov/medicaid

Do you offer tours?2018-09-07T13:19:35-05:00

Yes! Our staff can give you and your family a tour of our facility at anytime. Making a decision to move a loved one into a facility is difficult, but seeing our great nurses at work can help reassure you.

What is Intermediate Care?2018-08-30T15:48:11-05:00

Answer: Intermediate Care is appropriate for persons who may need some nursing intervention, but not on a continuous basis. Rehabilitation programs, activities and personal care assistance are available, and the care is provided under the direction of a physician.

Reasons We are Restricting Individuals from Entering our Grounds2020-04-17T09:28:48-05:00

The current COVID-19 outbreak situation means that it is critical that we take every precaution possible. We must prevent this virus from entering our community. Protecting our residents’ health and safety is our top priority.

The CDC has done a careful review of the death rate in the elderly, especially those with dementia or chronic diseases. Experts are recommending we take action to limit individuals from entering our building and to ensure sick employees stay home.

There is a risk that people who appear healthy will enter our communities and infect residents. Studies of past viral epidemics where recommending prevention was delayed were not effective. These studies show that the sooner we limit interactions with each other and wash your hands frequently virus spreads more slowly.

These facts have led many to recommend severe limitations on visitors. This describes why we have taken this action now.

We hope this explains to you why we are asking people to limit their visits. This may prevent you from physically seeing your family member or friend. Our residents’ health and safety are our top concern. We are committed to doing everything we can to protect them.

Please feel free to contact your local facility with any questions. Please make sure we have your latest contact information. Thank you for supporting these efforts.

Early data shows that

  • The mortality rate for people over 80 in the general population is 15% in China.
  • The World Health Organization report estimates the mortality rate at 21.9% for those over the age of 80.
  • At the nursing home in Washington state, there have been 50 residents who have tested positive for the COVID-19 virus. As of March 9, 2020, 19 of those have died. This is a high death rate.
Do you accept Medicaid as a payer source?2018-09-07T13:19:05-05:00

Yes! We can even help you apply for Medicaid. We also take Medicare A, many insurances and private pay.

How should mail be addressed and where is the facility located?2018-08-30T15:47:17-05:00

Answer: Please be sure to include the resident’s first and last name when sending mail to our facility. All personal mail is delivered unopened to each resident. Upon resident or family request, helpful staff or volunteers can assist with opening and reading mail.

If I am not sure of the care and services available for my family, what should I do and who should I call?2018-08-30T15:47:22-05:00

Answer: Making the decision as to how much care is needed can be difficult. That’s why seeking a physician’s assistance, along with counseling by qualified professionals, is appropriate. At Petersen Health Care, we have experienced staff available to help make an assessment and discuss your options with you and your family. By doing so, we can help you determine the best facility for your situation and care level. In addition, our staff is able to help you with any necessary paperwork and financial information.

How is Petersen Health Care helping to protect residents, visitors & associates?2020-04-06T14:34:19-05:00

Due to the evolving situation with Covid-19 and under the guidance of the CDC, we are taking every effort to keep our community safe and healthy. The Coronavirus is being increasingly reported across the nation and the latest information received confirms that more cases in downstate IL have been reported.

  • All essential healthcare employees will continue to be allowed following CDC guidelines for entry.
  • Anyone entering will be required to check in to be screened and answer the questionnaire.
  • We will continue to use social distancing guidelines for all activities and meals.
  • Those who are ill or require special healthcare needs will dine in their apartments.
  • The use of our entire community including the dining room and all of our common areas are limited to residents only- for meals, meetings, card games, social clubs, coffee & doughnuts etc.
  • We have increased sanitizing efforts within the facility.
  • All community sponsored outings have been postponed.
  • In urgent situations where a visitor is required, we are asking that all visitors check in with our nursing staff upon entry.
  • A screening tool has been provided to our Directors to use as a questionnaire if any person is showing any signs of illness.
  • It is recommended that any routine doctor’s visits be postponed.
  • No one under the age of 18 should be permitted into the facility.
  • Please check with your local event sponsors before heading out – because many (most) public events and gatherings have been cancelled- i.e. sporting events,  Catholic Masses, schools, fundraisers, etc.

We are prepared to implement additional restrictions as recommended by the CDC and Illinois Dept of Public Health. We are confident this will be only temporary, but the safety of everyone is our goal. As the situation changes, we will continue to keep families updated.

Thank you all for your continued support and patience during this unprecedented time.

What is Skilled Nursing Care?2018-08-30T15:48:11-05:00

Answer: Skilled Nursing Care is appropriate when the patient needs ongoing nursing intervention and supervision following an illness or a chronic condition. It is also appropriate for short-term intensive physical, occupational or speech rehabilitation therapy. The patient’s care is under the direction of a physician.

How does an Assisted Living Facility differ from a Nursing Home?2018-08-30T15:48:10-05:00

Answer: Nursing homes are designed to care for individuals who are unable to care for themselves and have numerous healthcare requirements. Assisted living facilities are designed to help persons who are able to care for themselves except for a few everyday activities. Their goal is to create an environment for each resident to maintain his or her independence for as long as possible. They offer help with activities of daily living (ADLs), such as: preparing meals, bathing, taking medications, dressing and performing household chores. In addition, our assisted living facilities may also be appropriate for those who may be experiencing some memory problems which interfere with their ability to manage ADLs on a regular basis. Some facilities are even licensed to offer multiple levels of care, while others may only offer one level.

It all seems so confusing! How can you help with that?2018-09-07T13:21:50-05:00

Admitting a loved one can be extremely overwhelming to family members.We take the time to talk to  you and simplify the process.  Whether it is respite care, short-term Rehab-to-Home therapy, long-term care, specialized Alzheimer’s care or any one of our many other options. We are here to help care for your loved one.

What tools are offered to interact with loved ones, and still keep them safe?2020-04-06T13:45:49-05:00

We understand that due to these restrictions communication has been limited, but we have introduced other ways that you can interact with your loved ones, and still keep them safe. These communication tools include:

  • Skype
  • FaceTime
  • Writing Letters
  • Facebook Messenger
  • Facebook Video Chat
  • Facebook Video Messages

We’re here to help with any of these tools to keep you in touch with your loved ones. If you’re not already, follow us on Facebook for updates on the activities we’re doing daily to keep our residents active and busy during this “Shelter in Place” initiative.

Can personal items or valuables be brought into the facility?2018-08-30T15:46:48-05:00

Answer: Residents and families are encouraged to personalize their room with pictures, plants, mementos, and other items to make for a homey atmosphere. A favorite chair should be of a vinyl or leather type material. We discourage residents from keeping valuable items, such as expensive jewelry and large sums of money, in their rooms. The facility cannot take responsibility for such items. Some residents with varying degrees of dementia may not recognize the value of an item and may unintentionally discard or misplace it.

What activities are available?2018-09-07T13:20:07-05:00

We have a great activity departments that try to find something for everyone. Whether it is Bingo, a Wii bowling tournament or just reminiscing, there are plenty of activities for everyone to do.

How much clothing should I bring?2018-08-30T15:46:42-05:00

Answer: We recommend at least seven complete outfits. Appropriate clothing is usually considered to be slacks, shirts or tops, dresses, sweatsuits, sweater, nightgown/sleepwear, and underwear. Shoes or slippers should have nonslip soles. As a general rule, clothing should be roomy and have large enough openings that they can be put on and removed with a minimum of stress to both the resident and the clothing. 1. Personal laundry service is provided by the facility. 2. Clothing should be machine washable and dryable. 3. Each item of clothing should be indelibly marked with the resident’s name (first initial and last name). 4. Families should expect to assist in maintaining the resident’s wardrobe.