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Rochelle Gardens Care Center

Job Summary

The Social Service Director will assist in planning, developing, organizing, implementing and directing social service programs in accordance with current existing federal, state and local standards as well as our established policies and procedures in order to assure that the medically related emotional and social needs of the resident are met and maintained on an individual basis.


  1. Be of legal working age
  2. Be able to read and follow written directions
  3. Be able to communicate with residents and co-workers in English
  4. Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
  5. Work overtime is necessary
  6. General knowledge and understanding of state and federal regulations as they pertain to long term care


  1. General Duties
    1. Provide consultation to member of our staff, community agencies, etc. in the efforts to solve the needs and problems of the resident though the development of social service programs
    2. Develop and maintain a good working rapport with other departments within the facility and outside community health, welfare and social agencies to assure that social service programs can be properly maintained to meet the needs of the residents
    3. Perform charting as necessary
    4. Record and maintain regular Social Service progress notes indicating response to the treatment plan and/or adjustments
    5. Assist in making appointments for the resident/family as requested or appropriate
    6. Evaluate social and family information and assist in determining plan for social treatment
    7. Work with emotional problems including assisting resident/family with anxieties and stress caused by illness and admission to the facility, difficulties in copy with residual physical disabilities, fears related to helplessness and death and the need for institutional and specialized care
    8. Assist in providing solutions for social and practical environmental problems including seeking financial assistance, discharge planning (including collaboration with community agencies) and referrals to other community agencies when specialized assistance is required
    9. Participate in the discharge planning, development and implementation of social care plans and resident assessments
    10. Obtain information concerning the resident’s personal and family problems, past illnesses, etc. by developing a Social Service Data Record
    11. Interview residents/families as necessary and in a private setting
    12. Review complaints and grievances made by the resident and make a report for the Administrator indicating what action(s) were taken to resolve the complaint or grievance
  2. Informs the resident/family of the resident’s personal and property rights
  3. Assist resident with information concerning resident rights, living wills, etc.
  4. Refer resident/families to appropriate social service agencies when the facility does not provide the services or needs of the resident
  5. Make routine visits to resident and perform services when necessary
  6. Maintain contact with the resident’s family, involving them with non-medical progress reports when necessary
  7. Assist in interpreting social, psychological and emotional needs of the resident/family to the medical staff, attending physician and other resident care team members
  8. Assist in obtaining resources from community social, health and welfare agencies to meet the needs of the resident
  9. Administrative Duties
    1. Meet with administrative, medical and nursing staff and other related departments in planning social services as directed
    2. Review department policies and procedures at least annually
    3. Perform administrative requirements such as completing necessary forms and reports as needed
    4. Arranges working schedules for social service department staff
    5. Works shifts for staff in order to fill vacancies due to call-offs or to decrease excessive overtime within department
    6. Provides education and discipline for social service department staff in conjunction with the Administrator
    7. Other tasks as deemed necessary and appropriate or as may be directed by the Administrator
  10. Communication Skills
    1. Communicates with residents/families in a sensitive manner
    2. Communicates pertinent information and seeks assistance regarding resident care as needed.
    3. Contributes in a constructive manner in staff meetings and Resident Care Conferences
    4. Consistently communicates in a manner that demonstrates a positive and cooperative attitude
    5. Utilizes appropriate and professional body language
    6. Demonstrates receptively through active listening
    7. Consistently records on concurrent basis all observations and psychosocial needs of the residents indicated within the role of the Social Service department in the medical record and other forms as appropriate
  11. Role Involvement
    1. Performs responsibilities under the direction of the Administrator and in conjunction with other departments in a cooperative manner.
    2. Uses time constructively and organizes assignments for maximum productivity
    3. Participates in the orientation of staff. Acts as a role model to these personnel
    4. Attends staff meetings and in-servicing
    5. Provides in-servicing on resident’s psychosocial needs for staff
    6. Offers constructive suggestions to improve the system for delivery of resident care
    7. Requests and accepts constructive criticism regarding own professional judgment or actions
    8. Identifies and utilizes appropriate lines of authority within the organizational structure.
    9. Manages conflict and frustrations in a positive and constructive manner
  12. Role Development
    1. Demonstrates support of the philosophy of the social service department by adhering to policies, procedures and established standards of practice
    2. Demonstrates responsibility for own standards of practice
      1. Reports to work as scheduled and on time
      2. Adheres to facility policy regarding absenteeism
  • Avoids work related injuries through the application of proper practice techniques
  1. Assumes responsibility for personal appearance through the Petersen Health Care dress code
  2. Demonstrates respect for residents rights by:
    1. Maintaining strict confidentiality of resident’s information
    2. Responding to their right to information
  • Acting as a resident advocate
  1. Provides for their privacy
  1. Develops a rapport with peers and co-workers that is conductive to effective resident care
  1. Change Process
    1. Suggest areas appropriate for change in a manner that demonstrates a positive attitude
    2. Supports the change process in a manner that demonstrates a positive attitude
    3. Adapts to change brought about by external and internal force in a cooperative and mature way

Physical Requirements:

  1. Must be able to lift objects weighing up to 50 pounds
  2. Must be able to carry objects weighing up to 25 pounds
  3. Must be able to push or pull objects weight up to 50 pounds
  4. May be required to stoop or bend throughout the day
  5. Reaching and grasping with arms and hands, including reaching above shoulder level
  6. May be involved in stressful situations while performing job responsibilities

Supervised by the Administrator

Special Notes of Interest

Every effort has been made to identify the essential functions of this position.  However, it in no way states or implies that these are the only duties you will be requires to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of this position.